As soon as someone books one of the twelve rooms, they receive an email. At the touch of a button, they can check in digitally and receive an access link for the front door and the booked room before arrival.
The technology works in a similar way to digital payment methods: as with Twint or Apple Pay, the guest holds their mobile phone up to a reader. The door opens automatically. As soon as the stay in the hotel is over, the digital pass expires.
Those who have booked breakfast can collect a box with croissants, bread, fruit, fruit juice and coffee capsules from a rack in the corridor in the morning. At weekends and on public holidays, hotel guests receive a voucher for the Flury bakery.
Business people and tourists
There is a telephone on the reception counter. It’s not for staff, but for visitors who are less digitally savvy. They can use it to dial an emergency number or the SAZ control centre, for example. Someone is always available, even at night, as the SAZ works with a company that is also responsible for this service in the hotel industry.
‘We have also received booking requests from people who don’t have a mobile phone,’ says Thomas Wyss. The SAZ does not want to exclude them and gives them a tangible badge for the entrance and the hotel room on site.
Employees are therefore only on site when they are actually needed. The digital concept is a new challenge for the SAZ. At the same time, Wyss believes: ‘This is how the hotel industry will work in the future.’
Before the opening, he was expecting bookings mainly from business travellers and people on the Herzroute. For the latter, the hotel therefore has charging stations for e-bikes and a shelter in front of the building. However, Wyss says that he also received many enquiries from families in the first few days, which was a positive surprise.